By placing an order at Aycoo Trading you accept all
responsibilities regarding the legality of the products that will be shipped to
you. All products on our website are legal in The Netherlands. However, we
cannot and will not make any claims about the legal status of any product in
any other country, because it is impossible for us to keep up with the
continually changing laws in every country. We cannot provide any information
on the legal status of a product in your country, so please do not ask
us. You accept the responsibility to inform yourself about your local
laws, import and custom regulations before ordering and you certify that the
import to your country of the products ordered is legal. We do not encourage
the illegal use of our products. We strongly advise you to consult your lawyer,
if you have any doubts.
By using this website and placing an order at Aycoo Trading you certify
that you are at least 18 years of age.
This website, with all its contents, is intended solely for consenting
You're taking full
liability for personal injury, damages, punitive measures, lost profit or
revenues, loss of use of product or equipment and any loss of property that may
result from the purchase, ingestion, use or misuse of any product from Aycoo
Trading. Aycoo Trading, its owners, agents and employees can not be held
responsible for the actions of its customers. As per stated in our Terms &
Conditions, liability is transferred to the customers/recipient once an order
leaves our warehouse. Should your parcel be stopped by customs because of its
contents, Aycoo Trading cannot be held liable.
Aycoo Trading declares that the Dutch law on
Purchasing on Distance applies on the General (Delivery) Conditions
These supply conditions
are applicable on all offers and/or on agreements made by Aycoo Trading with
third parties. Disclosure of these conditions can occur e.g. handing a copy of
the conditions to a third party in advance, by a note on these condition on the
offer letter, price lists, Internet site or order confirmation Unless agreed
otherwise in writing, the supply conditions are to have been accepted by
involved parties. There is an agreement considered from the moment the
purchaser orders the service or goods form the seller and services or goods are
Article 2 - products, materials’ and durability:
The products of Aycoo Trading are handpicked, fresh and living materials as
well as several types of decoration materials. Because of the use of fresh
(living) material durability is limited. Aycoo Trading does not guarantee the
durability of its products and waves responsibility.
Article 3 - Offers:
All offers by or on
behalf of Aycoo Trading orally or in pricelists, Internet, magazines or papers,
periodicals, notices, letters, and e-mails concerning prices, tenders, delivery
deadlines etc. are never engaging and forAycoo Trading in absolutely no manner
binding, unless explicitly differently mentioned. Changes of the original offer
or agreement, of whatever nature, in writing or orally by or on behalf of any
counterpart made that can cause higher costs then originally agreed, can be
extra invoiced by Aycoo Trading to the counterpart involved.
Article 4 - Delivery period:
Agreed supply periods
will be respected by Aycoo Trading as much as possible. In case of no timely delivery,
Aycoo Trading cannot be held responsible and does not cancel the agreement. Aycoo
Trading is not responsible for possible damage at the buyer as a result of not
providing. Superior Forces:
In case of no supply because of superior forces within 48 hours after the
agreed delivery date, Aycoo Trading will inform the purchaser as soon as
possible by e-mail or Chat with written confirmation, this without any payment
of damages caused.
In case of superior forces, Aycoo Trading can cancel or suspend the
agreement or supply, until - after consultation with the purchaser - the
superior forces situation ends. If in case delay of delivery due to superior
forces with more than ten days, the purchaser may dissolve the purchase
contract in writing.
As superior forces are considered e.g.:
- Late or qualitatively
unacceptable supply of one or more subcontracting companies;
- Measures by the government
- Strike of post delivery
- Stagnation of Internet and/or phone connections.
Article 5 - Delivery:
The supply is always delivered to the address of the purchaser. Possible
insurance costs are at the expense of the purchaser.
Article 6 - packing and transport:
Aycoo Trading has the
right to charge the costs of transport on top of the sales price.
Article 7 - complaints:
The products provided
must satisfy the normal applicable quality norms of the concerning products.
Complaints concerning visible lacks to provided products must be reported
directly after observation or at least within 24 hours after receiving the
product, by e-mail or Chat to Aycoo Trading
Complaints, which are related to a certain delivery, exert no influence on
preceding or later supplies and give to no right to refuse payment for the
concerning or later supply.
Article 8 - applied law:
On all agreements on
which these conditions are related, entirely or partially, Dutch law applies.
All disputes concerning established agreements between Aycoo Trading and a
purchaser abroad can be decided by the Dutch judge, who is competent the
geographical jurisdiction in which Aycoo Trading is established.
Article 9 - Return policy:
You want to return a product back to us. Look at our return policy for full
details regarding your rights to return.
Article 10 - final provision:
In all cases, which are
not foreseen in these conditions, Dutch law applies.
All illustrations, pictures, design, text and logos on this website are
copyrighted. Any commercial use of any of these contents is strictly prohibited
without the written permission of Aycoo Trading.
If you have not yet paid for a product, it is not necessary for you to action
an order cancellation. If your order has not been processed for shipping we
will not charge for the cancellation. Should you need to make a cancellation
subsequent to payment, please contact our Customer Service department
Ensuring the integrity
and quality of our products whilst in transit to you is of utmost importance to
us. However, we assure a full money-back guarantee, which includes shipping
costs in the event that your goods arrive in any way damaged. Please contact
our customer service department immediately in this regard.
14 days Cooling-off period
If any of the products
you order from us do not meet your preferred level of satisfaction, you are welcome
to send it back to us within 14 days upon receiving it. Attention: It is
imperative that you contact our customer services within 14 days after
receiving the order. After this contact you have to returnthe order within 14
days in order to get a full refund or new product. We will refund
the amount of the order within 14 days.
Please read the product-specific disclaimers and exclusions below:
Attention: It is imperative that you contact our customer services prior to
returning a product to us. You can dowload a form and an address label to on
our site. This form will contain further important instructions. The presence
of this form is required for the processing of your returned order.
Please ensure that all
fragile products are appropriately secured for transport. We do not accept
liability for any state that the product might be returned in, other than how
it was originally sold.
Any products intended for return will only be accepted if undamaged, clean and
complete. Furthermore, we prefer to accept returns that are complete with their
packaging intact, where possible.
All postal fees must be paid for in full before we can accept and process the
Important: For reasons including hygiene and health we cannot accept
(within certain cases only) the returns of the following products:
- Used product like, vaporizers,
bongs and grinders etc.
- Selected vaporizers and beauty
products returned with a broken seal cannot be accepted.
- Any rapidly spoiling natural
product or one that has already been used.
A confirmation email will be sent to you following the approval of your
return. Once approved, we will then send a new product or replacement as soon
as possible. Similarly, you can opt for a money refund, which is subject to the
completion of an electronic returns form.
Shipping costs payable
by you are only applicable when taking advantage of the 14-day cool-off period.
Aycoo Trading will cover the costs in the event of broken goods being
delivered. Should a returns procedure take a considerable amount of time, it
may then be subject to a handling fee.
Please note: The right of refund expires after a 31-day period.